How does your return policy work?
You have 14 days upon receipt of your order to return your item(s). Once you open your return request, you have 15 days to send your item(s) back to us.
Please note:
• All returned items must be unworn, unwashed, and complete with original tags and/or packaging. Items returned in non-resalable conditions will not be eligible for a refund and will be sent back to you.
• When returning footwear, you must use an outer protective box to prevent damage to the original shoe box. A damaged shoe box may result in the return being refused.
• Due to hygiene reasons, underwear cannot be returned. However, if there is a manufacturing issue, you are eligible for a return and full refund.
How can I open a return request?
You can open a return request by:
1. Using the “Returns” link in the footer – simply enter your Order ID and the email address used for your order.
2. Logging into your account and navigating to your Order History.
How can I send my item back to you?
We provide two return methods. You can choose your preferred method when opening your return request (RMA).
1. Automatic Method
• Contact us to arrange the shipment and print the shipping label we provide.
• Pack the items in their original box (or any rigid carton box).
• Stick the shipping label on the box and wait for the courier.
• The courier will contact you before pickup to confirm the collection time.
2. Own Method
• You will ship the items back yourself, using a courier and shipping service of your choice (we recommend a trackable service).
• Use the following return shipping address:
Peacemaker c/o Snatt Logistica
Online Returns
Via Degli Scudai 32
40050 Funo di Argelato (BO)
Italy
📧 info-eu@oamcpeacemaker.com
Are returns free?
No, returns are not free unless otherwise notified.
• If you ship the return yourself, you can choose your preferred courier.
• If you use our automatic return method, the return shipping cost will be deducted from your refund.
• We use DHL Standard Shipping and FedEx Standard Shipping for worldwide returns.
Return Shipping Costs & Estimated Delivery Times
|
AREA |
COST |
IMPORT DUTIES AND TAXES |
|---|---|---|
|
Italy |
€10 |
No Charges |
|
United Kingdom |
€20 |
Included in Shipping Fee, No Deductions |
|
Switzerland |
€22 |
Included in Shipping Fee, No Deductions |
|
Norway |
€18 |
Included in Shipping Fee, No Deductions |
|
Liechtenstein |
€18 |
No Charges |
|
Andorra |
€25 |
Included in Shipping Fee, No Deductions |
|
Malta, Cyprus |
€25 |
Included in Shipping Fee, No Deductions |
|
Rest of Europe* |
€13 |
Included in Shipping Fee, No Deductions |
Rest of Europe includes:
All European countries except Liechtenstein, Norway, and Switzerland.
For these countries, the shipping cost is €18 (3-7 business days).
If you can’t find your country or have any inquiries about shipment, please contact us at info-eu@oamcpeacemaker.com.
Will I pay import duties?
When returning items from outside the EU, you will not pay import duties.
How long do I need to wait to get my refund?
We typically process returns within 2 business days of receipt. Once your return is processed, you will receive an email update.
Refunds are issued using the same payment method you used for your order.
• PayPal refunds appear immediately.
• Credit card refunds may take up to 10 business days, depending on your payment provider’s processing times.
Please note:
• Shipping costs are non-refundable. This applies to both the original shipping cost and the return shipping fee (if you use our automatic method).